TORAKUDO Co., Ltd. (the “Company,” “we,” “us,” or “our”) complies with Japan’s Act on the Protection of Personal Information and other applicable laws and regulations, and handles personal information collected through our websites, studios, experience programs, and other business activities as set out below.

1. Personal Information We Collect

We may collect the following information to the extent necessary to provide our services:

• Name

• Email address

• Telephone number

• Address

• Nationality, country of residence, preferred language, and similar information

• Booking dates and times, number of participants, booking details, and service usage history

• Details of inquiries

• Other information provided when using our services

• Resumes, employment history, and other information provided by job applicants

• Cookies, IP addresses, device information, browsing history, and other information relating to website use

2. How We Use Personal Information

We use the personal information we collect for the following purposes:

• Processing, confirming, changing, and canceling bookings

• Providing and operating our experiences, products, and other services

• Communicating with customers and responding to inquiries

• Shipping products, processing payments, and fulfilling other transactions

• Improving our services and planning and developing new services and products

• Conducting surveys, marketing, and usage analysis

• Sending necessary notices and information

• Preventing misuse, maintaining safety and security, and addressing incidents and disputes

• Conducting recruitment activities and communicating with applicants

• Complying with legal requirements

• Purposes incidental to those listed above

3. Disclosure to Third Parties

We do not disclose personal information to third parties without the individual’s consent, except as permitted by applicable laws and regulations.

However, we may entrust the handling of personal information to service providers to the extent necessary for bookings, payments, product delivery, and other aspects of providing our services.

4. Use of External Services

We may use services provided by external providers for booking management, online payments, website analytics, and other operational purposes.

When these services are used, personal information or website usage information may be transmitted to the relevant service providers to the extent necessary.

Please refer to each provider’s privacy policy and related documents for information on how they handle such information.

5. Cookies and Similar Technologies

Our websites may use cookies and similar technologies to improve convenience, understand website usage, and enhance our services.

You may disable cookies through your browser settings. However, doing so may prevent certain website features from functioning properly.

6. Security of Personal Information

We implement necessary and appropriate security measures to prevent unauthorized access to, loss, leakage, alteration, and other security incidents involving personal information.

We also exercise necessary and appropriate supervision over employees and service providers who handle personal information.

7. Requests Regarding Personal Information

If you request disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of disclosure to third parties of personal information we hold about you, we will verify your identity and respond appropriately in accordance with applicable laws and regulations.

8. Customers Outside Japan

We may provide services to customers outside Japan.

If you use our services from outside Japan, information necessary for bookings and the provision of our services may be processed in Japan or in countries where our external service providers are located.

9. Changes to This Privacy Policy

We may update this Privacy Policy as necessary to reflect changes in laws and regulations, changes to our services, or other circumstances.

The updated Privacy Policy will take effect when it is posted on our website.

10. Contact Us

For inquiries regarding our handling of personal information, please contact:

TORAKUDO Co., Ltd.
Address: Sakyo-ku, Kyoto, Japan
Email: info@tourakudo.com

Date of Establishment: November 1, 2026